Warranty Policy (Legal Guarantee and 10-Year Valvelle Guarantee)

Last updated: 3 October 2026

Seller: Valvelle, Ravelijn 40, 3905 NV Veenendaal, the Netherlands (Chamber of Commerce no. 91668549), e-mail info@valvelle.com.

This page describes two separate things: your legal guarantee (sections 1 to 4), which applies by law and is free of charge, and our voluntary 10-Year Valvelle Guarantee on coffee tables and mirrors (section 5), which comes on top of it.

1. Your legal guarantee

Under EU law (Directive (EU) 2019/771) and the law of your country of residence, we as the seller are responsible for any lack of conformity of the products that exists at the time of delivery and becomes apparent within the legal guarantee period. This legal guarantee is free of charge and applies regardless of any commercial guarantee or service promise.

A product is in conformity if, among other things, it matches the description on our website, has the qualities and performance normal for products of the same type, is delivered with the accessories and instructions you may reasonably expect, and is correctly installed where installation is included or where incorrect installation is due to shortcomings in our instructions.

Legal guarantee period in your country

Where the law of your country gives you more rights than described on this page, those rights apply.

2. What you are entitled to

If a product is not in conformity, you can choose between:

• repair or replacement, free of charge, within a reasonable time and without significant inconvenience to you. We bear all costs, including shipping, collection and, where applicable, removal and reinstallation costs required by law.

You are entitled to a proportionate price reduction or to terminate the contract (full refund against return of the product) if, for example:

• we refuse or fail to repair or replace the product, or do not do so within a reasonable time;
• the defect appears again after our attempt to bring the product into conformity;
• the defect is so serious that an immediate price reduction or termination is justified.

You are not entitled to terminate the contract if the lack of conformity is only minor.

Extension after repair: if you choose repair rather than replacement, we extend the guarantee period for that product by 12 months in all our delivery countries (in line with Directive (EU) 2024/1799), or by a longer period where your national law provides for this.

3. How to make a claim

1. E-mail us at info@valvelle.com with your order number, a short description of the problem and, where possible, photos or a short video.
2. We respond within 2 working days and tell you how we will resolve the issue (for example sending a replacement part, collecting the product, or replacing it).
3. Please do not return products without contacting us first, so that we can arrange the right transport and packaging. Returns for a lack of conformity are free of charge for you.

Transport damage: please tell us as soon as possible, preferably within 48 hours of delivery, with photos — this helps us claim from the carrier. This is a request, not a condition: reporting later does not affect your legal guarantee rights.

4. What is not a lack of conformity

The legal guarantee does not cover damage caused after delivery by, for example:

• normal wear and tear;
• incorrect use, overloading (for example standing or sitting on a coffee table) or impact;
• not following the assembly, mounting, safety or care instructions;
• outdoor use or exposure to moisture, heat or direct sunlight for products intended for indoor use (artificial plants and wooden furniture are intended for indoor use unless stated otherwise on the product page);
• modifications or repairs carried out by third parties without our consent.

Natural variations in wood colour, grain and knots are characteristic of solid wood and veneer and are not a defect.

5. The 10-Year Valvelle Guarantee (commercial guarantee for coffee tables and mirrors)

In addition to the legal guarantee, we give a voluntary commercial guarantee on our coffee tables and wall mirrors.

Without prejudice to your legal guarantee. As a consumer, you are entitled by law to remedies from us, the seller, free of charge, if a product is not in conformity (see sections 1 to 3). Those legal rights are not affected by this 10-year guarantee. You are free to choose whether to make a claim under the legal guarantee or under this guarantee.

• Guarantor: Valvelle, Ravelijn 40, 3905 NV Veenendaal, the Netherlands (Chamber of Commerce no. 91668549), e-mail info@valvelle.com.
• Products covered: all coffee tables and wall mirrors bought from Valvelle by a consumer. Artificial plants are not covered by this guarantee; they are covered by the legal guarantee described above.
• Duration: 10 years from the date of delivery of the product. Repair or replacement under this guarantee does not start a new 10-year period; the remaining period continues for the repaired or replacement product.
• Territory: products delivered to and used in Austria, France, Ireland, Italy, Luxembourg, Portugal or Spain.
• What is covered (scope): manufacturing defects that appear during normal indoor domestic use in:
• the frame and structure — the base of a coffee table, the frame of a mirror and the fixed connections we supplied with it;
• the wood finish — for example peeling, blistering or flaking of the lacquer or finish;
• the mirror silvering — for example loss of silvering (desilvering), black spots or corrosion of the mirror coating.
• What is not covered:
• breakage of glass after delivery (glass table tops and mirror glass), including chips, cracks and scratches — transport damage that existed at delivery is handled under the legal guarantee and section D of our Returns Policy;
• damage caused by misuse, accidents, impact, overloading (for example standing or sitting on a coffee table) or incorrect mounting;
• normal wear and tear, such as scratches, marks and the gradual change of colour of wood exposed to light;
• natural variations in wood colour, grain and knots;
• damage caused by outdoor use, standing water, constant high humidity, heat sources or long exposure to direct sunlight, or by not following the care and mounting instructions;
• repairs or modifications carried out by third parties without our consent.
• What we do: we repair the product, replace the defective part, or replace the product with the same model or — if it is no longer available — an equivalent model of at least the same value. If none of these is reasonably possible, we refund the price you paid for the product. We choose the most suitable solution and inform you. This is free of charge for you, including shipping, collection and return transport within the territory.
• How to claim: e-mail info@valvelle.com within a reasonable time after you discover the defect, with your order number (or another proof of purchase), a short description and, where possible, photos or a short video. We confirm receipt and respond within 2 working days. Please do not send products back before we have agreed on how to collect them.
• Statement on a durable medium: we send you this guarantee statement by e-mail at the latest when your product is delivered. You can also find it at any time on this page.

6. Our service promise (in addition to the legal guarantee)

This service promise is a voluntary commitment. It is not a commercial guarantee in the legal sense and it does not replace or limit your legal guarantee rights described above.

• We handle every claim ourselves; you never have to contact a manufacturer or carrier.
• We answer every warranty request within 2 working days.

7. Product safety

Safety and care information for each product is shown on the product page and supplied with the product. If you believe a product is unsafe, stop using it and contact us immediately at info@valvelle.com.