Refund policy

Last updated: 3 October 2026

Seller: Valvelle, Ravelijn 40, 3905 NV Veenendaal, the Netherlands (Chamber of Commerce no. 91668549), e-mail info@valvelle.com, telephone +31 (0)318 250 004.

In short

You have a statutory right of withdrawal of 14 days (section A).
On top of that, we voluntarily give you a 100-day home trial: you can return your order within 100 days of delivery for a full refund (section B).
Returns are free. We send you a prepaid return label; you do not pay any return shipping costs.
You can withdraw or start a return online with one click via "Withdraw from contract here" (footer of every page, your order confirmation e-mail and your customer account), by e-mail, or with the model form below.
We refund the purchase price within 14 days; we may wait until we have received the products back or you have shown proof of shipment.
Did your order arrive damaged? Please let us know as soon as possible, preferably within 48 hours, with photos (see section D). Your legal rights are not affected if you report later.

(In Ireland the right of withdrawal is also called the "right to cancel".)

A. Withdrawal information (statutory right of withdrawal)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order and they are delivered separately, the withdrawal period expires after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. If a good consists of multiple lots or pieces (for example a coffee table delivered in several parcels), the withdrawal period expires after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.

To exercise the right of withdrawal, you must inform us (Valvelle, Ravelijn 40, 3905 NV Veenendaal, the Netherlands, telephone +31 (0)318 250 004, e-mail info@valvelle.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also use our online withdrawal function, labelled "Withdraw from contract here", which is available in the footer of every page of our website, in your order confirmation e-mail and in your customer account. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at Valvelle, Ravelijn 40, 3905 NV Veenendaal, the Netherlands, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

B. Our 100-day home trial (voluntary)

In addition to your statutory right of withdrawal, we give you 100 days from the day you (or a third party indicated by you, other than the carrier) received the products to decide whether they are right for your home.

How long: you can tell us within 100 days of delivery that you want to return one or more products. If an order is delivered in several parcels, the 100 days start when you have received the last parcel of that product.
Free returns: we send you a prepaid return label by e-mail (one label per parcel). You do not pay any return shipping costs. The label can be used for shipments from Austria, France, Ireland, Italy, Luxembourg, Portugal and Spain.
Condition of the products: please return the products undamaged and complete (including all parts and fittings). We recommend using the original packaging, but this is not a condition.
Full refund: we refund the full purchase price, via the payment method you used, within 14 days after we have received the products back (or you have shown proof of shipment). Delivery was free, so nothing is deducted for delivery or return.
Timing: please send the products back within 14 days after telling us that you want to return them.
Damaged or incomplete returns: if a product returned under the home trial (after the statutory withdrawal period) arrives back damaged or incomplete through no fault of the carrier, we will contact you before refunding. We may then refund an amount reduced by the loss in value, or send the product back to you at our expense.
Relationship with your statutory rights: the home trial is a voluntary promise and an additional service. It does not limit or replace your statutory right of withdrawal (section A) or your legal guarantee rights (see our Warranty Policy). During the first 14 days, the statutory rules of section A always apply where they are more favourable to you.

C. How to return products in practice

Tell us that you are withdrawing or using the home trial: via "Withdraw from contract here", by e-mail to info@valvelle.com, or with the model form (section E). You can return the whole order or individual products.
Receive your free return label. We e-mail you a prepaid DPD return label for each parcel, with instructions on how to hand the parcel over to DPD.
Pack the products carefully, preferably in the original packaging. Glass table tops and mirrors are fragile: protect corners and surfaces (for example with cardboard, foam or blankets) and mark the parcel as fragile. If you no longer have the original packaging, any sturdy packaging is fine.
Send the products with the label to: Valvelle Returns, Ravelijn 40, 3905 NV Veenendaal, the Netherlands. Please keep your proof of shipment. If you prefer to use another carrier, you may do so; please contact us first so that we can reimburse the reasonable cost of a comparable standard shipment.
Refund. We refund via the payment method you used, within 14 days (for a withdrawal: of receiving your withdrawal; for the home trial: of receiving the products back). We may wait until we have received the products back or you have shown proof of shipment. Since delivery and returns are free, no shipping costs are deducted or charged.

D. Products damaged on arrival or wrong product delivered

The risk of transport damage lies with us until you receive the products.

Please check your delivery as soon as you receive it. If the outer packaging is visibly damaged, you may ask the DPD driver to note this or refuse the parcel.
Please report damage as soon as possible, preferably within 48 hours of delivery, to info@valvelle.com, with your order number, photos of the damaged product, the packaging and the shipping label. This helps us file a claim with the carrier and arrange a replacement or repair quickly.
This is a request, not a condition. If you report damage or a defect later, you keep all your rights under the legal guarantee (see our Warranty Policy).
For damaged or incorrect products we arrange and pay for collection or return shipment, and you choose between replacement or repair; if this is not possible, you are entitled to a price reduction or a full refund in accordance with the law.
Please do not use a product with broken or cracked glass and keep children and pets away from glass fragments.

E. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

— To: Valvelle, Ravelijn 40, 3905 NV Veenendaal, the Netherlands, e-mail: info@valvelle.com

— I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*),

— Ordered on ()/received on (),

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date

(*) Delete as appropriate.

Tip: if you also state your order number and the e-mail address to which we should send our acknowledgement of receipt, we can process your withdrawal more quickly. This is not obligatory.

F. Online withdrawal function ("Withdraw from contract here")

For orders placed on our website you can withdraw online:

Click "Withdraw from contract here" (footer of every page, link in your order confirmation e-mail, or in your customer account). You do not need to log in.
Enter or confirm your name, your order number and the e-mail address to which we should send the confirmation. If you only want to withdraw from some of the products, select them.
Click "Confirm withdrawal".
You will immediately receive an e-mail confirming receipt of your withdrawal, with its content and the date and time of receipt.

The function is available at least for the entire withdrawal period (and during our voluntary 100-day home trial). Using it is free of charge.