Shipping policy

Last updated: 3 October 2026

Seller: Valvelle, Ravelijn 40, 3905 NV Veenendaal, the Netherlands.

1. Delivery countries

We deliver to consumers in Ireland, Austria, France, Luxembourg, Italy, Spain and Portugal.

We deliver to the mainland of these countries and to their islands where DPD delivers. Delivery to an island may take longer than the delivery time stated in section 3.

We do not deliver to: overseas territories (including the French overseas departments and territories), the Azores, Madeira, the Canary Islands (which are outside the EU VAT area), Ceuta and Melilla, Livigno, Campione d'Italia, San Marino, Vatican City, Andorra and Monaco. Parcel lockers and post office boxes cannot be used as a delivery address for large parcels.

2. Shipping costs

Delivery is free of charge to all delivery countries. All prices in the Shop include the VAT of the country of delivery; there are no customs duties or import charges within the EU.

3. Delivery time

The estimated delivery time is 3 to 6 working days after your order confirmation, depending on your country and region.
If a product page shows a different delivery time (for example for a pre-order), that delivery time applies.
In any case we deliver within 30 days of the conclusion of the contract, unless we have agreed otherwise with you. If we cannot meet the delivery time, we will inform you and you may cancel the order free of charge (see our Terms of Sale, clause 6).

Working days are Monday to Friday, excluding public holidays in the Netherlands and in the country of delivery.

4. Carrier and tracking

We ship with DPD, with tracking. As soon as your order has been dispatched you will receive an e-mail with a tracking link. DPD will usually inform you about the expected delivery window and may offer options to change the delivery date or deliver to a DPD Pickup point.

5. Multiple parcels

Larger products, in particular coffee tables (table top and frame) and large mirrors, may be delivered in several parcels, which may arrive on different days. The withdrawal period and the 100-day home trial start when you have received the last parcel.

6. Receiving your order

Please make sure someone can receive the parcels. Some parcels are large and heavy — we recommend unpacking and carrying them with two people.
If nobody is at home, DPD will try again or deliver the parcel to a DPD Pickup point, according to its local procedure.
Please check the parcels on delivery. If the outer packaging is visibly damaged, you may ask the driver to note this or refuse the parcel.
If a product arrives damaged, please let us know as soon as possible, preferably within 48 hours, with photos (see our Right of Withdrawal and Returns Policy, section D). This is a request; your legal rights are not affected if you report later.

7. Risk during transport

We bear the risk of loss or damage until you (or a person indicated by you, other than the carrier) receive the products. If a parcel is lost, we will send a replacement or refund you in full.

8. Incorrect address or parcel not collected

Please check your delivery address carefully. If a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected from the pickup point, we will contact you to arrange a new delivery. If you prefer to cancel, we will refund the purchase price in accordance with our Right of Withdrawal and Returns Policy.